Applying Baldrige to Our Business

Freese and Nichols’ commitment to quality and continuous improvement is demonstrated by the presidential Malcolm Baldrige National Quality Award, the highest level of recognition for performance excellence in the United States. In 2010, we became the first engineering firm to earn the Baldrige Award, and in 2024 we became one of the few organizations in any industry to earn the award a second time.

For nearly three decades, our firm has applied the Baldrige program’s integrated management framework and assessment tools to improve practices and measure results, strengthening our business to continue delivering exceptional client service. A crucial aspect of our Baldrige journey is the continuous improvement of processes, driven by valuable feedback from clients and staff. This collaborative approach enables Freese and Nichols to meet the highest standards of engineering and planning excellence.