Baldrige Is How We Do Business

Incorporating continuous improvements across multiple areas helps us operate with Baldrige-level quality. This graphic reminds our firm that each effort is connected to the others and necessary for our firm’s success.

LEADS Values

Our firm values guide everything we do, from decision-making to client engagement to individual behaviors across our company. Summarized in the graphic below with the acronym “LEADS,” these LEADS Values are an integral part of the staff experience at Freese and Nichols and frequently referred to in various settings.

Vision Story

Every five years, we update our firm’s Vision Story, which ties together elements from strategies and goals developed for our focus areas: People, Opportunity and Performance. It’s one way we summarize our efforts to fulfill our firm’s vision to “Be the Firm of Choice for Clients and Employees.”

Zipper Approach

One way we maintain long-term client relationships is through our “Zipper Approach,” which matches peer-to-peer relationships between our staff and clients for a continuity of service. While other firms may use a similar approach, we have put a special emphasis on this for more than a decade.

Key Focus Indicators

Our Key Focus Indicators (KFIs) are updated and communicated regularly to our entire staff with an emphasis on the idea that everyone on our team contributes to our KFI performance success. They offer a clear, high-level perspective on our company’s direction and how well we are aligning with our goals.

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Market Scan

Our Market Scans are critical tools in developing the firm’s purposeful direction. They allow us to incorporate knowledge and data from many firm leaders and experts in the markets we serve into our annual strategic planning efforts, and help us…(need specific connection with Baldrige)

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